TITLE: Vice President, Enterprise Operations (Governance & Delivery) OverviewWe are seeking a Vice President of Enterprise Operations to play a key leadership role in the next phase of growth for our organization.As we continue scaling our consulting and services business, we are evolving our operational structure to improve collaboration, delivery consistency, leadership development, and long-term scalability across the company.This role is responsible for helping build the operational foundation that will support continued growth across multiple business units. The VP will partner closely with business unit leaders to strengthen execution, improve delivery performance, and help scale the organization while maintaining our culture and client focus.This is a high-impact leadership opportunity focused on building systems, developing leaders, and helping shape the future growth of the company.About UsWe are an employee-owned (ESOP) organization focused on delivering high-quality, customized consulting and technology solutions across multiple service lines.As our organization continues to grow, we are intentionally investing in leadership structure, operational maturity, and scalability to support the next phase of the business.Our goal is to create a company that continues to provide strong opportunities for employees, exceptional service for clients, and long-term value for our employee-owners. This role is part of that growth strategy.Our core values guide how we operate:TransparencyGritTreating People WellCommitmentLoyaltyRole SummaryThe VP of Enterprise Operations will:Oversee operational performance across select business unitsEstablish and enforce delivery and project management standardsImprove project margin performance and operational KPIsSupport cross-business unit collaboration and staffingDevelop project management capabilities across the organizationThis role works alongside business unit leaders who maintain ownership of client relationships, revenue, and team leadership.Key Responsibilities Operational LeadershipPartner with Managing Directors to improve execution across business unitsDrive alignment in processes, expectations, and performance standardsEnsure consistent operational practices across teamsDelivery Governance & StandardsEstablish and implement project delivery frameworksStandardize:project kickoff and planningscope and change managementreporting and communicationEnsure consistency in delivery approach across teamsProject Margin & Performance ManagementMonitor project financial performance (margin, utilization, efficiency)Identify and address delivery risks earlyCollaborate with leaders to improve project profitability and outcomesResource & Capacity PlanningImprove cross-business unit staffing and utilizationSupport resource allocation decisionsHelp balance workload and optimize team efficiencyProject Management DevelopmentMentor and develop project managers and delivery leadersBuild a consistent approach to project leadershipImprove delivery maturity across the organizationCross-Functional CollaborationWork closely with:Sales (pipeline and delivery alignment)Finance (performance tracking and reporting)Technology (tools, standards, and systems)Success Metrics (First 6–12 Months)Improvement in project margin performanceIncreased delivery consistency across business unitsClear adoption of standardized delivery processesImproved utilization and resource alignmentStronger project management capability and accountabilityQualifications RequiredExperience leading operations or delivery in a consulting, services, or project-based environmentStrong understanding of:project delivery modelsresource managementfinancial performance (margin, utilization)Proven ability to influence leaders across multiple teamsAbility to operate in a growing and evolving organizationPreferredExperience implementing operational frameworks (e.g., EOS, PMO, delivery standards)Experience working across multiple business units or service linesBackground in scaling organizations or improving operational maturityLeadership ProfileWe are looking for someone who:Drives results through structure and accountabilityCan operate effectively in both detail and ambiguityBuilds trust across teams and leadershipLeads through influence, not just authorityAligns with our core values and ownership mindsetWhy This Role MattersThis role is critical to helping us:scale effectively as we growimprove consistency in how we deliverstrengthen leadership across the organizationincrease long-term value for our employee-ownershelp shape the future operating model of the company

Information Technology - RemoteQualificationsMinimum 3 years of experience in software engineering, AI engineering, machine learning, data engineering, or a related technical discipline.Hands on experience building solutions on Palantir Foundry is a must.Experience building and deploying AI-enabled applications or machine learning solutions in production environments.Strong programming skills in Python and experience with modern software engineering practices.Data pipelines, ETL/ELT processes, and API-based integrationsSQL and relational data modelingCloud platforms such as Azure, AWS, or GCPContainerized and serverless application deployment patternsGenerative AI platforms and frameworks such as OpenAI, Anthropic, LangChain, LlamaIndex, Hugging Face, or similar technologies.Prompt engineering, evaluation methodologies, and retrieval-augmented generation (RAG) patterns.Experience with Palantir Foundry, including familiarity with:Ontology-driven application developmentAIP and AI-enabled workflowsData products and pipeline developmentWorkshop applications and operational workflowsCode Repositories and software delivery within Foundry environmentsUnderstanding of responsible AI concepts, including transparency, human oversight, security, and governance practices. ResponsibilitiesDesign, develop, test, and maintain AI-powered applications, services, and workflows that support enterprise business processes.Build and support generative AI and agentic solutions using modern AI engineering practices and frameworks.Develop and maintain data pipelines, integrations, and reusable data products that enable AI and analytics use cases.Contribute to the design and evolution of data models and ontologies that support operational and analytical workflows.Leverage AI-assisted development tools and coding copilots to accelerate delivery while maintaining high standards for code quality, testing, security, and maintainability.Participate in MLOps and PromptOps processes, including deployment, monitoring, evaluation, versioning, and continuous improvement of AI systems.Collaborate with business and technical stakeholders to translate business requirements into practical technical solutions.Support production AI solutions through troubleshooting, performance tuning, monitoring, and ongoing enhancement activities.Contribute to documentation, reusable patterns, and engineering best practices that improve team effectiveness and solution consistency.Follow established AI governance, security, and Responsible AI standards throughout the solution lifecycle.

Information Technology - Remote Qualifications:Minimum of 3 – 5 years of application development experience on a modern stack (e.g., .NET 6+/C#, Node.js/TypeScript, Python, Ruby)Experience developing solutions on Palantir Foundry is a must.Minimum 3 years of experience with an enterprise iPaas (integration platform as a service) such as Boomi, Mulesoft or Snaplogic. Boomi experience would be preferable.  Strong knowledge of database capabilities and API-driven integration frameworks. Strong knowledge of SQL.  Solid understanding of data formats including JSON and XML.Working knowledge of DevSecOps practices and tools (DAST/SAST/SCA/secrets scanning) and severity-based remediation workflows in CI/CD.  Examples of tools include Checkmarx, OWASP, GitHub, Snyk, Terrasan and Terraform Practical experience with secure file transfer (SFTP), key management, and PGP encryption in automated pipelines.Knowledge of cloud platforms such as AWS, Azure and Microsoft Office 365. Experience working on projects using an Agile approach and the Scrum framework.Constant learner with a passion for continuous growth and improvement.Strong interpersonal and communication skills. Strong team player with a collaborative mindset Responsibilities: Solution Design and DevelopmentDesign and develop integration solutions by applying best practices and standard patterns in data model design, data transfer and event-based processing. Leverage integration capabilities such as Rest APIs, message queues and remote process execution in developing solutions. Implement solutions that process both structured and unstructured data (images, videos, model files etc.).Design and develop custom applications on Palantir Foundry, integrating them into client’s ecosystem of applications.Develop solutions for maximum reusability, using components available in enterprise applications and platforms. Promote modular approach in solution design and development. Maintain a robust integration application and integration environment to promote long-term flexibility and growth.Support the procurement of new applications and platforms by evaluating technical capabilities and providing insight.

Position Summary: Byrne Software Technologies is seeking a customer-focused Software Application Support Engineer to support our industry-leading Benefits Administration Platform. This role serves as the primary technical resource for clients, ensuring they receive exceptional support while maintaining the reliability, performance, and availability of mission-critical applications. The ideal candidate combines outstanding customer service skills with strong technical troubleshooting abilities. They enjoy solving complex problems, communicating clearly with clients, collaborating across technical teams, and taking ownership of issues from initial report through successful resolution. As a member of Byrne Software’s support organization, you will work closely with software developers, quality assurance, infrastructure teams, and implementation consultants to deliver an exceptional customer experience and continuously improve our products.Key ResponsibilitiesCustomer Support & Relationship ManagementMonitor and respond to client requests through our support inbox and ticketing system.Investigate application issues by researching existing documentation, reviewing data, reproducing problems, and collaborating with development teams when necessary.Communicate clearly with clients regarding issue status, solutions, and next steps.Document support cases, troubleshooting steps, and resolutions to build a strong internal knowledge base.Create and maintain application documentation, user guides, FAQs, and training materials.Assist with developing and delivering application training for both clients and internal staff.Identify recurring issues and recommend improvements to application functionality, documentation, or support processes.Coordinate with development teams on bug reports, enhancement requests, and software releases.Participate in testing software updates to validate fixes and ensure quality before deployment.Build expertise across multiple business applications and become a trusted resource for both clients and coworkers.Build strong relationships with customers by demonstrating responsiveness, accountability, and ownership. Incident ManagementTriage, diagnose, and resolve software application issues reported by customers.Investigate production incidents, software defects, configuration issues, and performance concerns.Prioritize support requests based on business impact and service level commitments.Coordinate incident resolution across multiple internal teams when necessary. Root Cause AnalysisPerform detailed troubleshooting using application logs, database queries, and diagnostic tools.Identify root causes of recurring issues and recommend permanent corrective actions.Document findings and partner with development teams to eliminate recurring defects. Application Maintenance & ReleasesSupport software deployments, maintenance activities, and production releases.Validate software updates and coordinate implementation of patches and enhancements.Assist with code migrations across development, testing, staging, and production environments.Participate in scheduled maintenance windows as needed. Performance MonitoringMonitor application health, availability, and performance using monitoring and logging tools.Identify trends before they become customer-impacting issues.Recommend performance improvements and operational efficiencies.Assist with capacity planning and system optimization efforts. Documentation & Knowledge ManagementDevelop and maintain troubleshooting guides, technical documentation, FAQs, and knowledge base articles.Document recurring issues and best practices to improve first-call resolution.Create internal support documentation that enables consistent, high-quality customer support. Cross-Functional CollaborationPartner closely with Software Engineering, Quality Assurance, Product Management, Infrastructure, and Professional Services teams.Escalate software defects with complete technical documentation and reproduction steps.Participate in product improvement discussions by sharing customer feedback and recurring support trends.Contribute to continuous improvement initiatives that enhance product quality and customer satisfaction. QualificationsRequiredBachelor’s degree in Computer Science, Information Systems, Information Technology, or related field, or equivalent professional experience.2+ years supporting enterprise software applications or business systems.Excellent verbal and written communication skills.Demonstrated commitment to exceptional customer service.Strong analytical and problem-solving abilities.Ability to prioritize multiple issues in a fast-paced environment.Experience troubleshooting software applications in production environments.Working knowledge of SQL for querying and analyzing application data.Familiarity with Windows Server environments and Microsoft technologies.PreferredExperience supporting Benefits Administration, Human Resources, Payroll, Healthcare, or Insurance software.Experience with Microsoft SQL Server.Experience using ticketing systems such as Azure DevOps, Jira, ServiceNow, or similar.Understanding of software development lifecycle (SDLC) and Agile methodologies. Key CompetenciesCustomer-first mindsetExceptional communication and interpersonal skillsCritical thinking and analytical troubleshootingTechnical curiosity and continuous learningAccountability and ownershipCollaboration and teamworkAdaptability in a changing environmentStrong organizational and time management skillsAttention to detailAbility to remain calm and effective under pressure What Success Looks LikeSuccessful candidates will:Build trusted relationships with Byrne Software clients.Resolve customer issues quickly while providing an exceptional support experience.Improve customer satisfaction by communicating clearly and following through on commitments.Partner effectively with development teams to eliminate recurring issues.Continuously improve support processes through documentation, automation, and knowledge sharing.Become a subject matter expert on Byrne Software’s Benefits Administration Platform and related business processes. Why Byrne Software?Byrne Software Technologies has delivered innovative software solutions for decades, helping organizations simplify complex benefits administration processes. We pride ourselves on building lasting customer relationships through responsive service, technical excellence, and a collaborative culture where employees are empowered to make a meaningful impact.

Overview:Perform ESRI/GIS integration within Accela client environments.Focus on SSRS, SQL and SQL Server for reporting and client data migrations.  Experience and qualifications:Background or at least 5 years experience in report development or similar database development.ESRI/GIS integrationExperience building reports using SQL Server Reporting Services (SSRS)Writing SQL queriesKnowledge of SQL 2022SQL Server Management Studio (SSMS)Working knowledge of Accela Automation navigation, configuration, and database design (nice to have)

Position Key Activities:Scripting - Develop JavaScript code using Accela Scripting 3.0 and Configurable Business Rules scripting methods, create batch scripts to run on a scheduled basis, deploy and manage scripts using code repositories.Write SQL queries.Interface development - Work with the Construct API, .NET applications and Java scripting to develop interfaces between Accela and other software products. Skills and Experience Required:JavaScript ExperienceSQL Scripting – SQL ServerKnowledge of SQL Server Management Studio (SSMS)GitHub or other similar repository softwareWorking knowledge of Accela Automation navigation, configuration, and database design Desired Skills and Experience:.NET Development a plusJava Development (J2EE) a plusKnowledge of Accela is nice to have but not required

Summary:Responsible for the functional and empirical analysis and design as related to developing and implementing embedded firmware for the company's products. This may include, but is not limited to, operating software, utility software, development software and diagnostic software. Involved in the development of testing strategies and software reliability studies for both devices and systems, and standards for software documentation. Duties:Develop, implement, and test C/C++ algorithms.Develop, implement, and test electronics.Participate in the development of application-level software.Experience developing applications in C and C++.Experience with Microsoft Visual Studio functionality for existing products as needed. Requirements:Bachelor’s degree in Electrical Engineering or Computer Engineering.Five years of experience designing and developing software and firmware.Experience with imaging and pattern recognition algorithms.Experience with firmware and software development in C/C++ or Rust programming languages.Experience with designing and developing user interfaces.Onsite work required in St. Louis, MO and Alpharetta, GA